Disaster recovery...

Britisher's picture

I recently posted about a package from Webs missing in transit on its route from the USA.

Well, I now feel duty-bound to tell you about their excellent customer service I've had from them. When they received my e-mail asking what had happened they did a full no-questions-asked refund. I'm really sorry to have missed out on the amazing "close-out" yarns I'd ordered, and the electronic row-counter which was a knitting-related Christmas present to myself, but how can one complain if they are going to be as good as they have been?

I'll be watching the close-out section of their site for some other great offers, but next time I'll pay the extra and get the package tracked from the US to my font door in the UK.

A big "thank you" to everyone who offered me consolation through the medium of cyberspace last week.